GCX-WFM EXAM BLUEPRINT - REALISTIC LATEST CLOUD CX WORKFORCE MANAGEMENT CERTIFICATION EXAM BOOTCAMP PASS GUARANTEED

GCX-WFM Exam Blueprint - Realistic Latest Cloud CX Workforce Management Certification Exam Bootcamp Pass Guaranteed

GCX-WFM Exam Blueprint - Realistic Latest Cloud CX Workforce Management Certification Exam Bootcamp Pass Guaranteed

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q92-Q97):

NEW QUESTION # 92
Which two steps are essential in working with forecasts in Genesys Cloud?
(Choose two)
Response:

  • A. Analyze historical call patterns
  • B. Validate agent certifications
  • C. Configure service level goals
  • D. Add a forecast modification

Answer: A,D


NEW QUESTION # 93
Which two actions can an administrator take in the Schedule Editor?
(Choose two)
Response:

  • A. Edit individual agent shifts
  • B. Approve quality control metrics
  • C. Generate a load-based schedule
  • D. Deny adherence exceptions

Answer: A,C


NEW QUESTION # 94
In Genesys Cloud, which two types of data can the historical adherence report provide?
(Choose two)
Response:

  • A. Weekly call volume changes
  • B. Agent adherence consistency
  • C. Trends in adherence deviations
  • D. Agent pay rates

Answer: B,C


NEW QUESTION # 95
What is the primary purpose of configuring service goal templates in workforce management?
Response:

  • A. To manage holiday schedules
  • B. To automate adherence tracking
  • C. To establish performance targets like service level or average handle time
  • D. To set billing standards

Answer: C


NEW QUESTION # 96
Which two tasks can be managed within the Management Unit in workforce management?
(Choose two)
Response:

  • A. Define the maximum work hours for agents
  • B. Assign phone numbers to agents
  • C. Monitor call quality
  • D. Create schedules

Answer: A,D


NEW QUESTION # 97
......

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